VoIP headsets offer many benefits for those who make a lot of calls during the day, especially those in customer service, sales, and other customer-facing roles. Even if you don’t make a lot of calls, some users spend a lot of time presenting to their teams or training other employees remotely. VoIP headsets are ideal accessories to increase comfort, productivity, and eliminate some of the hassles of answering calls.

Stay connected

Imagine a technical support person who needs to answer calls throughout the day from customers. They can easily miss calls if they step away from your computer even for a minute. VoIP headsets allow users to answer calls quickly, from wherever they may be. They don’t have to run back to the computer to talk to customers. You can even configure the headset to answer a call automatically, although most headsets have a button to start and end calls.

Handsfree calls

Remember when you had to hold a headset awkwardly next to your ear when you needed to take notes? Or the discomfort if you’re on a long conference call? Say goodbye to those days with VoIP headsets. VoIP headsets are intended to be used for hours on end, so they’re designed with comfort in mind. Padded earpieces and lightweight headbands mean you can take notes while on a call without any juggling!

Improved call quality

With a fast internet connection and sufficient bandwidth, VoIP calls are practically indistinguishable from landlines. However, you may still have background noise from other people in the office or even from traffic. Noise-canceling headsets can help improve the call experience for all users by eliminating external noise.

These headsets also allow users to position the microphone close to their mouth when talking. It ensures clarity and eliminates echo. VoIP headsets are better than using a computer and speakers for phone calls, especially if you need the conversation to stay confidential or private.

VoIP headsets bestow advanced noise cancelling, optimally positioned microphones and HD audio technology giving you an upgraded call clarity and audio quality experience, especially in loud environments.


VoIP headsets improve productivity for all users, more so for those who make dozens of calls during the day. They allow employees to multitask while on a call. They can take notes so they don’t miss important details. They can walk away from their computer to present to a remote audience or write something on a whiteboard. They facilitate hands-free talking and offer mobility, so users are not tied to their desks. If you have 5 technical support agents, you can easily save hundreds of hours in a week just by switching to VoIP headsets instead of desk phones.


You can categorize VoIP headsets based on different parameters such as connectivity, headset style, earpiece style, and microphone features.

Wired vs wireless

Wired headsets need a connection to the phone or computer through a cord. The connection type may be a 2.5mm jack, 3.5mm jack, USB or micro USB, or even proprietary vendor-specific adaptors. Vendor-specific connectors will lock you into their ecosystem, making it expensive to change handsets so they are not very popular.

Wireless headsets typically rely on Bluetooth but some may also use DECT technology. It eliminates the need for wires but introduces the need to monitor battery charge. If you forget to charge the headset, you may lose precious time before a meeting or conference.

Voice tube vs noise canceling

The microphone is just as important as the earpiece for headsets. The standard voice tube does not include any noise-canceling features. If this is not important to you, these headsets are typically less expensive. Noise-canceling headsets use filtering technology to minimize background noise. While more expensive, they are indispensable for those who travel for work or whose work environment is noisy.

Additionally, you may also find mobile microphone arms on some headsets. It allows you to position the mic close to your mouth when on a call and away when you need to do something like drink coffee.

Headband vs over the ear

VoIP headsets come in two distinct wearing styles. One is the standard headset configuration like the typical music headphones. They offer some padding around the earpieces and a headband designed for prolonged use. Users can adjust the fit of the headband by lengthening or shortening it.

Over-the-ear headsets rest on either ear or inside the ear as the case may be. Some people do not like the weight of a headband or the feel of two pieces cutting them off from their surroundings. These headsets allow hands-free calling while still letting users keep an ear out for the boss! Some headsets will even switch between the two styles, so you can select which mode you need for the call.

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